Answers
What video formats can I use in Vyra?
Check that your original video opens, add a representative clip to Vyra and verify playback before importing the whole shoot. Review export options in your app.
By Sulan Zhang, co-founder of Vyra · Updated 2026-11-10
Use your original footage and check one representative clip in Vyra before adding a whole shoot. A file ending in MP4 or MOV does not describe every detail of how it was recorded. Confirm that the clip plays with the expected picture and sound, then review the export options available in your app.
The file you add, the shape of your edit and the quality of the saved result are separate choices. Changing one does not automatically fix the others.
Check these separately
| Choice | What it tells you |
|---|---|
| Input file | The original video you are trying to add |
| Playback | Whether the picture and sound are available in the project |
| Canvas shape | Whether the edit is vertical, square or wide |
| Export options | The output choices available for the current app and plan |
| Saved file | The finished result you can actually open and share |
Before importing a large shoot
- Keep an untouched copy of the original footage.
- Open a representative original video on your device and check the picture and audio.
- Add that clip to the intended Vyra project and check its progress.
- Play it in the project before adding the remaining footage.
- If it is rejected or never becomes available, keep the visible message and ask support about that file. Include the recording device, file extension and approximate clip length.
Do not convert or replace your only original as a first troubleshooting step. If support recommends trying another copy, preserve the original so you can compare them.
Export for the destination
Choose the frame shape to suit the video. A vertical edit and a wide edit may need different framing even when they use the same footage. Check the available export choices rather than assuming an option exists in every plan or platform.
Free iPhone exports are 720p with a watermark. New mobile accounts currently receive 100 free credits. Paid mobile plans are offered in the App Store. Web has a separate three-day trial. See the mobile plan answer for that distinction.
Open the saved result before posting. If it looks softer than expected, compare the original, the framing and the exported file.
FAQ
Does the MP4 or MOV extension guarantee the clip will work? The extension alone is not enough to diagnose an individual file. Test a representative original and report any visible error if it does not open correctly.
Should I convert every clip before uploading? Start with an original and keep it unchanged. If a particular file has a problem, ask support before converting the whole shoot.
Can I use screen recordings? Test a representative recording in the project, including its sound. If playback differs from the original, report that difference rather than assuming the cause.
Is vertical video the same thing as high resolution? No. Vertical describes the proportions of the frame. Resolution describes the output's pixel dimensions. Check the framing and export options separately.
Where do I check paid export options? Use the plan and export choices shown in the app you are using. Mobile subscriptions and web plans are separate; do not assume one platform's settings apply to the other.
Related
- /tutorials/upload-and-index-footage
- /answers/why-is-my-video-upload-stuck
- /tutorials/export-for-tiktok
- /answers/why-does-my-exported-video-look-blurry
- /answers/iphone-video-editor-free-vs-paid