Answers
Why is my video upload stuck in Vyra?
Check whether your clip is still uploading, being prepared or already available before adding it again. Keep your footage and project while troubleshooting.
By Sulan Zhang, co-founder of Vyra · Updated 2026-11-10
- Start with
- The clip's current progress and playback
- Keep
- Your original footage and existing project
If a video upload looks stuck in Vyra, check whether the clip is still being added, is being prepared or is already available to play. Keep the original file and your project. An unchanged progress indicator alone does not tell you which step needs attention.
You might see a thumbnail and assume the whole clip is ready. Open that clip and check the part you need before asking for another upload of the same file.
Find the step that needs attention
| What you see | What to check next |
|---|---|
| The clip is still being added | Check your internet connection and whether the original opens on your device |
| The file has arrived but is still being prepared | Check the clip's progress before sending the same footage again |
| The clip opens and plays | Check whether the edit is waiting for your next instruction |
| An error or cancellation is shown | Keep the message and note what you were doing when it appeared |
These are descriptions of the steps, rather than exact button names. The wording can differ between the iPhone and web apps.
Check the original and the project
- Open the original video on your device. Confirm it plays through the section you need, including sound where expected.
- Check your connection with another page or app. If it is unavailable, restore it before continuing.
- Return to the same Vyra project and inspect the clip you already added. Avoid starting several copies while its state is unclear.
- If the clip plays, check the edit and chat for anything awaiting your input.
- If an error remains, contact Vyra support with the step that stopped, approximate time, app version and error message.
If the app offers a retry, check that it applies to the incomplete clip before using it. A retry is an attempt to continue, not a guarantee that the problem is solved. Do not delete your project, source footage or app as an initial troubleshooting step.
On iPhone
You can leave the app during supported background work, but check that the footage you intended to add has reached the project. Background editing does not make an unavailable connection work. See background editing on iPhone for the ordinary workflow.
FAQ
Should I upload the same clip again?
Check the existing copy first. If it plays and is the right footage, adding another copy may make the project harder to follow. If the copy is incomplete and you cannot continue, ask support before removing anything.
Does a thumbnail mean the upload has finished?
A thumbnail alone is not enough to confirm that the full clip is available. Open the clip and check its progress and playback.
Will restarting the upload delete my edit?
Do not remove the clip or project to find out. Keep the originals and ask support which recovery step is appropriate for your situation.
How long should I wait?
There is no single wait time that applies to every file and connection. Note the clip's length, whether progress changes and any error shown. Those details are more useful than a universal timeout.
What should I send support?
Describe the step that stopped, your device and app version, the approximate time and any visible error. Crop unrelated personal details from screenshots. You do not need to post private footage publicly.
Sources
Vyra support explains how to request help. Caleb's mobile release post describes background editing. Public guidance checked November 10, 2026.
Related
- /tutorials/upload-and-index-footage
- /answers/can-vyra-edit-in-background-on-iphone
- /answers/why-cant-i-export-video-on-iphone
- /answers/what-video-formats-does-ai-editing-support